General
We build custom AI chatbots for small businesses. Your chatbot lives on your website and handles customer questions, books appointments, captures leads, and provides information — all automatically, 24 hours a day. Think of it as a tireless front desk assistant that never calls in sick.
Any small business that gets repetitive customer questions. Our most common clients include dental offices, restaurants, HVAC and home services companies, real estate agents, med spas, law firms, and wedding planners. If your staff spends time answering the same questions over and over, we can automate that.
No. We handle everything — building, testing, and deploying your chatbot. To put it on your website, you (or your web person) will paste a single line of code. That's it. If you've ever embedded a YouTube video, it's that easy.
Yes. BotDirect is operated by Turtle Moon Ventures LLC, a registered Nevada company based in Las Vegas. We serve local businesses in the Las Vegas valley and also work with clients nationwide.
About the chatbot
During our discovery call, we learn your FAQs, services, hours, policies, and anything else your customers typically ask about. We then train your chatbot on this information specifically. It only knows what you tell us — it won't make things up or give wrong answers about your business.
Yes — with our Advanced and Full Automation packages, the chatbot integrates with your existing scheduling system (Calendly, Acuity, Google Calendar, etc.) to book appointments directly. For the Starter package, it collects the customer's preferred time and contact info, then you confirm manually.
It gracefully hands off to a human. The chatbot will let the visitor know their question needs personal attention, then captures their name and contact info so you can follow up. You get an email notification immediately. No customer is ever left hanging.
Absolutely. You own your chatbot and can request changes anytime. If you're on a monthly maintenance plan ($100–$200/mo), updates are included. Otherwise, we charge a small fee for one-off changes. We can also give you access to update simple things like hours and menu items yourself.
Pricing & process
Chatbots start at $500 for a Starter package (FAQ handling + lead capture). Our Advanced package with appointment booking is $1,000–$1,500, and Full Automation with email workflows and CRM is $2,000–$2,500. These are one-time setup fees — you own the chatbot. Optional monthly maintenance is $100–$200/mo. See our full pricing page for details.
The chatbot platform (Botpress) has its own subscription starting at about $20–$89/month depending on your usage volume. You pay this directly to Botpress — we don't mark it up. Our optional maintenance retainer ($100–$200/mo) covers updates, monitoring, and optimization but is entirely optional. There are no hidden fees.
3–7 business days from our discovery call to a working chatbot. Starter bots are typically done in 3 days. Advanced and Full Automation packages take 5–7 days. You'll review and approve the bot before it goes live — we don't deploy anything without your sign-off.
1. Discovery call (20 minutes) — We learn about your business, your customers' most common questions, and what you want the bot to do.
2. We build (3–7 days) — We create your chatbot, train it on your information, and test it thoroughly.
3. You review — We send you a preview link. You test it, request any changes, and approve it.
4. Go live — One embed code on your website and your chatbot is serving customers 24/7.
2. We build (3–7 days) — We create your chatbot, train it on your information, and test it thoroughly.
3. You review — We send you a preview link. You test it, request any changes, and approve it.
4. Go live — One embed code on your website and your chatbot is serving customers 24/7.
Yes. The chatbot lives on your own Botpress account, which you own and control. If you ever want to stop working with us, your chatbot keeps running. We don't hold your work hostage — you can manage it yourself, hire someone else, or come back to us anytime.
Refund policy
We want you to be confident when working with us. Here's exactly how refunds work at every stage.
100%
Before work begins
Changed your mind after paying but before we've started building? Full refund, no questions asked. We'll process it within 3 business days.
50%
After discovery, before delivery
If you cancel after our discovery call but before we deliver the finished chatbot, you receive a 50% refund. We retain the other 50% to cover the planning and build time already invested in your project.
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After delivery and approval
Once you've reviewed your chatbot, requested revisions, and given your approval, the project is considered complete. No refunds are available at this stage, as the work has been delivered to your specifications.
Our revision guarantee: Every package includes revision rounds (1–2 for Starter/Advanced, unlimited for Full Automation). If you're not happy with the chatbot, we'll keep working on it until you are. We only ask for your approval once you're genuinely satisfied with the result. If after all revisions you're still not satisfied, we'll work with you on a fair resolution on a case-by-case basis — we'd rather make it right than leave you unhappy.
How payments work: We send an invoice before starting work. By paying the invoice, you agree to these refund terms. We'll always send a clear written summary of what's included in your project so there are no surprises.